Welcome to EHome Plus
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HELP & FAQ’S 

 

General 

What is E Home Plus? E-Home Plus is an e-commerce website. We are Official Distributor 
of Philips, Moulinex, Tefal, Sencor, Anex and many more brands in Pakistan for small 
domestic appliances. In the plethora of electronics online market places and web stores,  
E Home Plus is one of a kind. Our business model is designed to make sure that our 
customers are satisfied with what they receive, that is why we differ from mainstream 
online stores. At E Home Plus, we believe in originality. “If it’s not original, it’s not at E 
Home Plus!” is our policy and we stand by it. 

Need Help? 

We're constantly adding new FAQs to our page, so be sure to check back regularly for the 
latest information. E Home Plus is a fast-growing online shopping platform where: 

  • Customers buy quality products at reasonable price and 
  • Retailer /sellers/brands sell their products to their target market at seamlessly. 

We're here to ensure you have a smooth and enjoyable shopping experience at E-Home 
Plus. If you have any questions, concerns, or feedback, please don't hesitate to reach out 
to us!  E-Home Plus is here for its customers, and that is why we have set up a proper 
customer care team for constant assistance. You can call/Whstasapp us at 
+923000442320 or email us at “[email protected]” any time and our representative will 
make sure that your problem is solved. 

Frequently Asked Questions (FAQ)

General Questions 

How to order from E-Home Plus?

Ordering from E Home Plus is actually pretty easy! All you will need to do is to follow four 
simple steps:

  • Browse for the product you are looking for. 
  • Add them to your cart. 
  • Proceed to checkout, where you’ll enter shipping details and payment information. 
  • Confirm your order. 

An order number will be sent to you via email. Our friendly customer support team will 
contact you for order confirmation and post confirmations you will get the delivery of your 
desired product in a few days. Thank you!

What payment methods do you accept? 

We accept various payment methods, including credit/debit cards, Jazz Cash, Easy Paisa, 
and Cash on Delivery (COD).

How can I contact customer support? 

You can reach our customer support team through various means, including: 

Our support team is available [10 AM TO 9PM Monday to Saturday].

Can you ship orders all over Pakistan? 

Yes! We deliver to your doorstep. However, it all depends upon cargo companies. If Cargo 
companies do not cover a certain area, you have to collect your Product from their nearby 
office. 

How do I get service on an appliance I purchased from your store? 

Every product has a warranty card and customers can call to brand’s service center TOLL
FREE # provided/mentioned on the warranty cards. 
Every product includes an enclosed warranty card that customers can use when they need 
the service of their product. Following this, there’s a TOLL-FREE number mentioned on the 
warranty cards that will guide you for the rest of the process.

Do you offer warranties? 

Unfortunately, No! We are a third party and we only sell products while the companies who 
make the product give warranties. We send you products with official warranty cards, so 
you can claim the faults to respective manufacturers. 

How come your prices are less than other online stores? 

We at E Home Plus make sure competitive prices as compared to the market and other 
online stores. On the other hand, we always provide only genuine electronics to our valued 
customers. 

Does E Home Plus charge extra for services? 

E Home Plus does not charge extra for services. 

What is a surety that products I plan to buy they will be genuine? 

We directly buy from companies and we are authorised resellers of all big brands of 
Pakistan. We have a in-house experienced team for purchasing that makes sure originality 
of electronics applainces. E Home Plus only sells official and genuine products and that is 
our core value for success as well. If our customers are satisfied then we are.

How can, I get immediate assistance from E Home Plus support team?  

For the convenience of our customers, we employ various means of communication like, 
telephone calls and email.  So, if you are a customer then email at [email protected]  
and if you need immediate assistance then call at this number +923000442320. 

How safe is shopping at E Home Plus? 

E Home Plus values the privacy of its customers, which is why we take all of the steps 
necessary to ensure that your details are kept confidential and will not be available to 
third-party organizations. Please read our privacy policy for more information about the 
privacy and security settings of the website.

Products & Shopping 

Can i change my order once placed? 

After placing your order, if you wish to make any changes, don't hesitate to contact us 
through phone or email. We're here to help and would be delighted to assist you!

How can i cancel my order? 

You can cancel your order with E Home Plus within 24 hours of placing your order. After 
that, cancellation of order is not possible. To cancel your order within 1 business working 
day, please write to us at 
[email protected]  and mention your order details. 

What is your return policy? 

Our return policy allows for returns within [7 Days] for eligible products. Please review our 
Return Policy for detailed information.

How can I know if my order is confirmed? 

Once the order is placed, the customer will receive a confirmation call and email from E 
Home Plus costumer representative.

How can I check the status of my order? 

Order status can be checked from 'My Orders' screen in your account. Status can also be 
checked through Order Tracking page.

Do you verify orders? 

Yes, before processing any order our customer service team will call you on your 
mentioned cell phone number to verify order. 

Is the product I’m looking for in stock and available? 

Yes! Most of the time, the product is available in stock but hiccups are still there. These 
delays are the result of fluctuation in Dollar $ prices that can cause availability issues. 
However, this can be overcome if our customers put in some extra time and patience. 
Hence, we can make the product available as soon as we get our hands on it. 

Are your Products Genuine/Original? 

At E Home Plus, we believe in originality. “If it’s not original, it’s not at E Home Plus!” is our 
policy and we stand by it. As such, every product you find at E Home Plus, whether it’s for 
Rs. 200 or Rs. 200,000, is 100% genuine/original. 

Will I receive a notification when my order is processed?  

Certainly, once your order has been processed, you will receive both an email notification 
and a phone call to inform you. 

I want a refund or product replacement, how can I proceed?

Please call us at our helpline +923000442320 and our representative can assist you further 
or you can visiting our Return & Refund Policy for more detail.   

Can I return a product after 7 days? 

You have to initiate a return process within 7 days of delivery. Unfortunately after 7 days, 
we won't be able to accept return request. 

What is the 7-day Checking and Replacement Warranty? 

Our 7-day Replacement and Checking Warranty is a service we created in order to give you 
peace of mind. You have 7 days, that’s 168 hours, to check your product for any unlikely 
issues. We’ll verify your claim and replace the product for you. In case you find any of the 
following issues, give us a call or email us: 

  • You accidentally received the wrong product 
  • You have been overcharged 
  • You found manufacturer defects 

For more information you can visiting our Return & Refund Policy for more detail. 

I didn't receive my product yet, what can I do?   

In order to track your order, please contact at our helpline +923000442320 and our 
representative can assist you further no need to worry about it.

Do you allow exchanges in case the item I get is wrong or defective? 

Yes E Home Plus offers exchanges in cases the product is wrong or defective (we have a 7
day return policy in place to ensure that all expectations are met). Please visit Return & 
Refund Policy for complete details.

What do I do if my items have not arrived? 

Items are sent to customers within 2 to 3 business days after they have placed their order. 
If you have opted for registered mail, you can keep track of the progress of your order by 
using the tracking ID sent to you in your confirmation email to view the status of your 
purchase. Please contact our customer service team if you have any concerns about 
product delivery: +923000442320. Thank you! 

Shipping & Delivery

How long does shipping take? 

Shipping times depend on your location and the product’s availability. Typically, orders are 
delivered within 2 to 3 working days. While we try to get your product into your hands as 
fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare 
cases, such as when we specially import a product for you, it may take up to 5 working 
days.

For more information about our shipping information, Please visit our Shipping Policy for 
complete details. 

Do you offer international shipping? 

Currently, we primarily serve customers within Pakistan, but we are continually exploring 
options for international shipping in the future.

What are the shipping costs? 

Shipping costs vary depending on the product, location, and delivery method. You can view 
the shipping costs during the checkout process before finalizing your order or contact us at 
our number or on WhatsApp. 

Which courier service do you use?

We have a third party courier service company that makes deliveries to our customers 
across Pakistan.

Is free shipping available?

Currently, in most of circumstances we can’t offer free shipping, but in some special deals 
sometimes we provide free shipping with deals and many other benefits.

Is express shipping available? 

Yes! It usually takes 3 hours for shipping in Lahore. For out of Lahore we deliver in 2-3 days. 

Do I have to pay for shipping charges when returning a product? 

No, you don't have to pay for shipping charges when returning a product but only if your 
returning product has following issues: 

  • You accidentally received the wrong product 
  • You have been overcharged
  • You found manufacturer defects 

Account Registration 

How do I create an account? 

Please follow the steps below to make your own account with E Home Plus. 
Simply add the following details and register your account: 

  • Name 
  • Mobile Number 
  • E-mail address

After this you will receive an OTP (One Time Password) on your mobile number to register 
your account. 

How do I reset my password? 

If you’ve forgotten your password, click the “Forgot Password” link on the login page. We 
will send you instructions to reset your password via email. 

Can you help, as I am unable to login to my account? 

Please make sure you are entering your correct user ID and password. In case you are still 
not able to recover your account, please write to us [email protected] we will get back to 
you in 2 – 3 business working days and help’s you into open your account. 

How do i login? 

Our login process requires you to enter email address and password you set for login and 
you can easily login with your account on E home Plus. 

Technical Support 

I’m experiencing issues with the website or app. What should I do? 
If you encounter technical issues, please try the following:

  • Clear your browser or app cache and cookies.
  • Ensure you have the latest version of browser installed.
  • Disable browser extensions or plugins.

If the issue persists, contact our technical support for assistance. 

Are there any compatibility issues with browsers or devices? 

E home Plus is optimized for modern browsers and devices. For the best experience, 
ensure your browser or app is up to date. 

Need More Help?

For further assistance please visit our Contact Us Page and for mode of contact or feel free 
to reach out to us via Live Chat on our website. Feel free to contact us!

Thank you!