We offer return/exchange policy based on criteria mentioned here.
Valid Reasons to Return an Item
The product can be returned/exchanged if it qualifies our “Quality Check” that includes below:
1.The Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2.Delivered Product is incorrect (not the one as ordered)/ incomplete (missing parts)
3.The Product don’t belong to Hygienic Category i.e. Shavers, Epilators, Tooth Brush etc.
The product should must be in original condition & should include all packaging and accessories (i.e. Manuals/Warranty Card/Return Form/Sale Invoice/Tags etc.)
Returns Not Acceptable
The product will not be returned/exchanged based on below:
1.Product delivered during Promotions/Sales will not be returned/exchanged unless the delivered product is damaged.
2.The product got damaged after delivery.
3.The product is used.
4.The packing of product is damaged.
5.Product documents are not complete.
•If product is returned to us in an inadequate condition the company reserves the right to send it back to you.
•Usage Damaged Products (defective product after use) will come under company’s “Warranty Claim Policy” and will be dealt separately.
Required Information to Process Return Request
Please be prepared to give the following pieces of information:
•Your order number & order date
•Product Model Number & Sale Invoice Number
•The reason for the return
•The desired action i.e. refund/replace
•The method of refund that you would like and the necessary information associated (bank account number, etc.)
Home Plus, incorporated as a private limited company on 25th Nov 2014, is working as a partner with Philips, the principle activity of the Company is the distribution of Philips consumer Domestic Appliances in Pakistan through its strong retail and wholesale network throughout the country.
The related Philips products can be categorized as Kitchen Appliances, Personal care (Male & Female), Health Care (Sonicare & Air Purifiers), Floor Care and Garment Care, etc.
By shaking hands with Philips we aimed to provide a wide & smart range of all the products to our customers, retailers & whole sellers conveniently, with the goal to with a goal to help fulfill three fundamental desires – to feel good, look good and live in comfort with easy-to-use products, which add an extra dimension to life.
To organize the technology and make it handy for the world to improve & enrich people's lifestyles with ease and comfort.
To empower our people with the smart widget; we aim to provide Hi-Tech & quality products. Homeplus will deliver the highest value to its customers, and suppliers with an aggressive marketing strategy & services at competitive prices to provide the best worth for consumers.